Insurance & Security Commitment
True peace of mind comes from knowing every detail has been thoughtfully considered. Our Insurance & Security Commitment reflects the measures we take to safeguard your purchase, from secure handling within our showroom to fully insured shipping and verified delivery. Every step is designed to protect your jewelry, allowing you to enjoy your purchase with complete confidence.
Fully Insured Shipments
All shipments are fully insured while in transit.
Insurance coverage protects against loss or damage during shipment and remains in effect until delivery has been confirmed by signature.
Secure Packaging
To protect both your jewelry and your privacy, all Nicolaas Alexander shipments are prepared using professional security packaging.
Each shipment includes:
• Discreet, unbranded outer packaging
• Double-boxed protection for added security
• Tamper-evident packaging
• A Nicolaas Alexander return label included inside the package
These measures help ensure that your shipment travels safely and discreetly.
Signature Required Delivery
For security purposes, all deliveries require an adult signature upon receipt.
Packages cannot be left unattended or delivered without a signature. This policy ensures that each shipment is received directly by the intended recipient.
Verified Shipping Addresses
To help protect our clients from fraud and unauthorized transactions, orders are shipped only to the verified billing address associated with the payment method used at checkout.
Monitoring & Carrier Support
All shipments include tracking and carrier monitoring from the moment the package leaves our showroom until delivery is completed.
If a shipment does not arrive by the expected delivery date, clients should notify us the next business day so we can promptly initiate a carrier investigation.
Our Commitment to You
Fine jewelry is both valuable and deeply personal. Our shipping and security procedures are designed to ensure that every Nicolaas Alexander piece arrives safely and with the care it deserves.
If you ever have questions regarding the status of your shipment, our team is always happy to assist.